JUST a few weeks before 9/11, Alex felt that he was about to conquer his fear of flying. As the passenger plane he was on took off on a flight from Athens to Boston, the 42-year-old public-affairs manager began to experience a mild panic attack—his heart started palpitating and his palms and forehead became sweaty.
But he knew what he needed to do. The therapist who was trying to help him overcome his fear of flying had told him to take deep breaths, visualize pleasant scenery, and keep a firm grip on the armrest, releasing four times a minute. When turbulence and the frightening sounds were about to defeat him, Alex imagined that he was by a serene lake. "I thought I was making substantial progress," Alex stated.
Millions of air passengers have had a fear of flying. In recent years many have turned to fear-of-flying schools for help, often persuaded by family members, employers, and airlines, who all had motives for getting them in the air. For most passengers, the classes were a boon; many clinics boasted success rates of up to 90 percent.
But 9/11 changed all of that. Alex immediately quit the class he was attending. And to the disappointment of his employer, he also scrapped plans to fly to meet a prospective high-profile client. "My fear of flying combined with terrorist attacks," said Alex, "was beyond my ability to handle. Therapy did not prepare me for that."
Security Under Scrutiny
Nervous air travelers also point out that the routine questions asked of boarding passengers were posed to the hijackers on 9/11, such as: "Has anyone unknown to you asked you to carry an item on this flight? Have any of the items you are traveling with been out of your control since the time you packed them?" The hijackers doubtless gave the answer most people give: "No!" Some security experts likewise see their successful boarding as evidence of lax air-travel safety. "No one or nothing could force a change," said Jim McKenna, former director of the Aviation Safety Alliance. "The combination of four aircraft hijacked and destroyed, with thousands killed, may be enough to force that change."
In the aftermath of those deadly crashes, the whole area of airport and aircraft security has come under intense scrutiny. At a congressional hearing, the inspector general of the U.S. Department of Transportation, Kenneth M. Mead, stated: "Despite existing and new security requirements there are still alarming lapses of security and some . . . vulnerabilities that need to be closed." What is being done to close those gaps?
Facts on Flying
According to estimates, fear of flying is shared by as many as 1 in 5 air passengers. However, not all these people feel that flying is unsafe. Often, their anxieties stem from other phobias, such as fear of heights or of crowded spaces.
Screening Potential Security Threats
When a senior security officer with a major U.S. airline is asked if she is afraid to fly, she unhesitatingly answers: "No, I believe in CAPS." She is referring to a system called Computer Assisted Passenger Screening, which registers each ticket sold by its subscriber airlines. The system indicates whether a ticket was purchased from an airline ticket office or a travel agency or through the Internet. It records such other data as whether the passenger is flying alone or with family members or other companions, along with details such as any known criminal connections or instances of misconduct toward the airlines, their personnel, or their property.
Each time a passenger checks in at an airport, this information is verified and updated with the latest data, including the individual's response to the screening questions. Precise details of the data collected and of the processing and profiling methods used remain one of the industry's most closely guarded secrets. Various systems similar to CAPS are used around the world, some with direct links to other government and international policing agencies, such as Interpol. At many European airports, passport-control systems can record and track a passenger's flight history and movements from one country to another.
This profiling is done on the premise that evil-minded individuals are more of a potential security threat than items like carryons and checked bags. Thus, to enhance airport security further, various biometric devices and smart cards are options currently being considered or implemented.
Apart from passenger profiling, the quest to prevent hazardous items and substances from getting on board aircraft is another important concern involved in airport security. Screening done with X-ray machines has its limitations. Airport security personnel find it difficult to remain attentive for long periods of time because watching foggy X-ray images of luggage passing before their eyes can be a mind-numbing experience. At the same time, magnetometers continue to cry wolf again and again, detecting house keys, loose change, and belt buckles.
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